Refund policy

You can always contact us for any return question at mimi.albano@gmail.com. 

Return & Refund Policy

Because all of our products are made to order, we do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind. Please review product descriptions and size charts carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, we’re happy to help.

To be eligible for a replacement or refund:

  • You must contact us within 7 days of delivery

  • Please include:

    • Your order number

    • A clear photo of the issue

Once approved, we will issue either:

  • A free replacement, or

  • A refund, depending on the situation

There is no need to return the damaged item.

Lost Packages

If your order is marked as delivered but you haven’t received it, please check with your local carrier or neighbors first. If the package is confirmed lost in transit, contact us and we’ll review on a case-by-case basis.

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.

Non-Refundable Items

We do not offer refunds or replacements for:

  • Incorrect size ordered

  • Incorrect shipping address provided at checkout

  • Normal wear and tear

  • Minor variations in print placement or color (these are natural in print-on-demand production)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.